§ 1. General provisions

These regulations (hereinafter referred to as the "Regulations") define the rules for concluding and implementing sales agreements for products offered via the online store at www.ravon.pl (hereinafter referred to as the "Store"), run by Halina Niewadzi , conducting business activity under the name: FHUP PEGAZ Halina Niewadzi , entered into the CEIDG, NIP: 7680001490 , REGON: 590059980 (hereinafter referred to as the "Seller").

“Product” – a movable item offered for sale by the Seller through the Store, being a finished product (standard product) or manufactured to the Customer’s individual order (personalized product).

“Agreement” – a Product sales agreement concluded between the Seller and the Customer using means of distance communication within the meaning of the Act of 30 May 2014 on consumer rights.

“Customer” – the Customer shall be understood as:

• a natural person with full legal capacity who performs an activity not directly related to his or her business or professional activity (hereinafter referred to as the "Consumer"),
• a natural person conducting business activity, concluding an Agreement without direct connection with his/her professional activity, who is entitled to consumer rights (hereinafter: "Entrepreneur with consumer rights"),
• a natural person, a legal person or an organizational unit without legal personality, to which the law grants legal capacity, acting as an entrepreneur within the meaning of Article 43 ¹ of the Civil Code (hereinafter referred to as the "Entrepreneur"),
• an entity conducting business activity as a distributor, retailer or interior furnishing contractor, remaining in a permanent commercial relationship with the Seller and purchasing Products for the purpose of further resale or use in the provision of services (hereinafter: "Business Partner").

“Order” – a declaration of intent of the Customer, submitted via the Store or by e-mail/telephone, aimed directly at concluding the Agreement and indicating at least the type and number of Products ordered, invoice and delivery details and the selected payment method.

Product information provided in the Store (descriptions, technical and operational parameters, prices) constitutes an invitation to enter into a contract within the meaning of Article 71 of the Civil Code. Placing an Order constitutes acceptance of the offer and leads to the conclusion of the Contract upon the Customer's receipt of the Seller's declaration of acceptance of the Order for processing (confirmation of the conclusion of the Contract).

The Terms and Conditions constitute an integral part of every Agreement concluded between the Seller and the Customer. Acceptance of these Terms and Conditions is a condition for the successful placement of an Order and the commencement of the Agreement. Acceptance occurs by checking a box when placing an Order in the Store, by making a clear statement via email, or by signing the order form containing a statement of acceptance (in the case of paper orders via a Trading Partner).

§ 2. Product Types

• Standard Products – available from stock, manufactured in the basic version (white, glossy finish), without additional modifications; parameters specified in the Product description in the Store; possible to be implemented immediately after concluding the Agreement.
• Personalised products – made to individual customer order in accordance with the accepted specification (including colour from the RAL/NCS palette, finish: matt/satin/gloss, decorative coatings – e.g. Vernix or PuroMetale, technical modifications and other agreed parameters).

The specification of a personalized Product is agreed upon individually (e-mail/phone/form). Once the scope of personalization is determined, the Seller sends a summary including the Product description, price, payment terms, expected completion date, and billing and delivery details. Acceptance is confirmed by the Customer's clear response to the email summary. In the case of a Business Partner, written or telephone communication is also acceptable.

The production of a Personalised Product begins after: (i) receipt of full payment (for a Customer who is not a Business Partner) or acceptance of the order in accordance with the agreed payment deadline (for a Business Partner) and (ii) acceptance of the specifications by the Customer.

Due to the individualised nature of Personalised Products, their production constitutes a non-prefabricated service made according to the Customer’s specifications or intended to meet their individual needs and is not subject to the right of withdrawal from the contract (Article 38, point 3 of the Consumer Rights Act).

§ 3. Registration, placing Orders and concluding the Agreement

The Customer may place an Order in the Store without registration or after voluntarily creating an Account (filling out the registration form, providing an e-mail address, setting a password, accepting the Regulations and Privacy Policy, activating the Account via a link).

Ordering without registration requires completing an electronic form (name and surname/company name, delivery address, telephone number, e-mail address, billing details), accepting the Regulations and Privacy Policy, and confirming the will to conclude the Agreement by clicking the button finalizing the purchase.

Orders can also be placed outside the Store (e-mail, telephone, or through a Business Partner). In such cases, the Product designation (name, type, variant, color, quantity), the details to be fulfilled, the chosen payment and delivery method, and a statement of acceptance of the Terms and Conditions must be clearly indicated.

By placing an Order, the Customer makes a binding offer to conclude a Sales Agreement. The Agreement is concluded when the Seller sends an email confirming acceptance of the Order for processing.

The Seller may refuse to accept the Order for execution in the event of the Product being unavailable or failure to make payment on time – of which the Customer shall be immediately informed.

Cancelling an Order for a Standard Product. The Customer may cancel the order until the goods are dispatched (information via email). The cancellation notice should be sent to zamowienia@ravon.pl , providing the Order number and identifying information. The Seller will confirm receipt of the notice within 2 business days. In the event of a successful cancellation and prior payment, the refund will be made no later than 14 days to the account from which the payment was made (unless the Customer specifies a different account).

§ 4. Payment terms

• Prices in the Store are gross prices in PLN and include VAT; they do not include delivery costs (these are indicated when placing the Order and in the summary).
• The Customer makes payment in accordance with the terms indicated in the Order confirmation.
• Available payment methods:
  • traditional transfer – to the account indicated in the proforma invoice,
  • electronic payment – ​​via Shopify Payments (Przelewy24, BLIK, Apple Pay, Google Pay, Shop Pay, VISA/Mastercard/AmEx/Maestro cards, Klarna, iDEAL, Bancontact, China UnionPay, Discover).
• Consumers and Entrepreneurs with consumer rights – payment in advance before the Order is fulfilled. Entrepreneurs/Trading Partners – possibility of deferred payment for up to 30 days (based on Order confirmation or commercial agreement).
• Cash on delivery and cash on personal collection are not possible.
• Any commissions of payment operators are borne by the Customer.

§ 5. Delivery of Products

• Delivery is carried out within the territory of the Republic of Poland and – after individual arrangements – abroad.
• Approximate completion time, counted from the date of conclusion of the Agreement or receipt of payment; standard: 6 weeks . For personalized products, the deadline may be extended (information at the negotiation stage).
• Shipment takes place after all items have been completed (unless the parties agree otherwise).
• Delivery methods: (i) courier/dedicated transport to the address provided in the Order; (ii) personal collection at the Seller’s registered office: ul. Kraszków 100, 26‑300 Opoczno (Monday–Friday 8:00 a.m.–3:30 p.m., after prior arrangement at zamowienia@ravon.pl or by phone).
• In case of personal collection, the Customer is notified by e-mail that the Product is ready; collection takes place within 5 days of notification.
• Standard delivery costs (gross):
  • freestanding bathtub – PLN 300.00,
  • free-standing washbasin – PLN 123.00,
  • countertop washbasin – PLN 30.00,
  • built-in sink – PLN 30.00,
  • 3/4 overtop washbasin – PLN 80.00,
  • flat fee for Consumers – PLN 123.00.
• After shipping the parcel, the Customer receives an e-mail with shipping confirmation, carrier details, tracking number (tracking link, if available) and estimated delivery date.
• Delivery times may be extended in the event of force majeure (natural disasters, fires, floods, pandemics, armed conflicts, government decisions, production/transport disruptions, strikes, IT system failures). The Seller will inform you of the obstacles and the new deadline.
• Products from a single order are typically shipped in a single shipment. At the Customer's request (with the Seller's consent), split shipments are possible, with information about additional shipping costs.
• The risk of accidental loss/damage passes to the Customer upon delivery of the Product. For Consumers/Entrepreneurs with consumer rights, the risk passes upon delivery; for Entrepreneurs, the risk passes upon entrustment to the carrier.
• The customer should inspect the shipment upon receipt in the presence of the carrier. If any damage or missing items are found, a damage report should be completed and the Seller notified within 48 hours (the absence of a report does not exclude the right to file a complaint).

§ 9. Guarantee and warranty

All Products are covered by the manufacturer's warranty – RAVON MANUFACTURA . Warranty entitlements are based on proof of purchase (invoice/receipt) or a completed warranty card.

The warranty is valid in the territory of the Republic of Poland and covers only material and workmanship defects existing at the time of delivery of the Product, revealed during normal use. The warranty is valid only if the Product is properly installed and operated, cared for, and maintained in accordance with the manufacturer's recommendations.

Warranty period:

• 5 years – bathtubs and washbasins in glossy white,
• 5 years – bathtubs and sinks in colors other than glossy white.

The warranty does not cover, among others: mechanical damage after delivery, damage resulting from incorrect assembly or use contrary to the instructions, the use of inappropriate cleaning agents, natural wear and tear, aesthetic changes that do not affect functionality.

Warranty claim: e-mail: zamowienia@ravon.pl , form: ravon.pl/pages/reklamacje-ravon , by post: RAVON MANUFACTURA, Kraszków 100, 26-300 Opoczno. The claim should include contact details, purchase document number, installation location, and a description of the defect; photos/evidence may be attached. Returning the Product without prior consent is not permitted.

The Guarantor reserves the right to verify the complaint on-site. Complaints will be responded to within 14 days of receipt of the complete complaint.

If the complaint is justified, the manufacturer, at its discretion: (i) repairs the Product, (ii) replaces it with a new one, (iii) agrees to a refund of the price by the Seller.

The Seller's liability under the warranty to Customers who are Entrepreneurs is excluded (Article 558 § 1 of the Civil Code). This exclusion does not apply to Entrepreneurs with consumer rights. Consumers have rights arising from non-conformity of the goods with the contract (Chapter 5a of the Consumer Rights Act).

Consumers can submit complaints regarding nonconformity of goods with the contract by email ( zamowienia@ravon.pl ), using the form ( complaints page ), or by mail (address as above), providing contact details, the purchase document number, a description of the nonconformity, and the request (repair or replacement). The Seller may request that the complaint be supplemented. A response will be provided within 14 days (no response will constitute acceptance of the complaint).

If bringing the goods into conformity with the contract is not possible or requires excessive costs, or if it does not occur within a reasonable time and without excessive inconvenience, the Consumer may request a price reduction or withdraw from the contract (Article 43e, paragraphs 1 and 4). If the complaint is accepted and the withdrawal is accepted, the price will be refunded within 14 days of receipt of the declaration.

§ 10. The right of withdrawal from the Contract by the Consumer

A Consumer or an Entrepreneur with consumer rights who has concluded a Distance Agreement may withdraw from the Agreement without giving any reason within 14 days of receiving the Product, subject to the exceptions below.

The declaration of withdrawal may be submitted: (i) in writing to the following address: RAVON MANUFACTURA, Kraszków 100, 26‑300 Opoczno; (ii) electronically: reklamacje@ravon.pl ; (iii) via the form: ravon.pl/pages/zwroty . In order to meet the deadline, it is sufficient to send the declaration before its expiry.

Effects of withdrawal: The contract is deemed null and void. The Seller will refund all payments received (including shipping costs) immediately, no later than 14 days from the date of receipt of the withdrawal notice. Refunds will be made using the same payment method, unless otherwise agreed, at no additional cost to the Consumer. The Seller may withhold reimbursement until the Product is received back or proof of shipment is provided.

The Consumer returns the Product to the warehouse address: RAVON MANUFACTURA, Kraszków 100, 26-300 Opoczno – no later than 14 days from submitting the declaration (it is sufficient to send the parcel before the deadline). If a more expensive than the cheapest standard delivery method is selected, the Seller will not refund the additional costs.

Exception: the right of withdrawal does not apply to personalized Products (Article 38, point 3 of the Consumer Rights Act).

The Consumer is responsible for any diminished value of the Product resulting from use beyond what is necessary to establish its nature, characteristics, and functioning. The returned Product must be appropriately protected (preferably in its original packaging, with Styrofoam/foil/fillings); photographic documentation of the packaged Product is recommended. In the event of a violation of the returns policy, the Seller may reduce the refund amount by the lost value of the Product.

§ 11. Final provisions

The regulations are effective from: 19/08/2025 .

The Seller reserves the right to amend these Terms and Conditions (including in the event of changes in the law or scope of business). Amendments are effective upon publication in the Store. The existing provisions apply to contracts concluded before the amendments enter into force.

If any provision is found to be invalid, the remaining provisions shall remain in effect. Disputes arising from contracts concluded through the Store shall be resolved by the competent common court for the Seller's registered office, subject to mandatory provisions regarding consumers. The consumer may use out-of-court dispute resolution (Permanent Consumer Arbitration Court at the Chamber of Commerce; information: uokik.gov.pl → Resolution of consumer disputes).

The regulations and agreements are governed by Polish law and are drawn up in the Polish language. In matters not regulated, the provisions of the Civil Code and other generally applicable laws shall apply.